- What is the SES COVID-19/Pandemic Response Plan?
- Is there any change to your 24x7x365 service or customer support?
- How do we communicate changes and advisories to customers and partners?
- Who is our Business Continuity Team?
- How are we managing the impact of COVID-19 on our operations?
- How do we maintain our service level commitments?
- Are our offices open?
- Will the Customer Support response time change during COVID-19?
- Have travel restrictions been implemented across the company?
- How will your Customer Support staff communicate with me?
- Does SES anticipate any service disruptions?
- Where can I learn more about the SES response to COVID-19?
- Who should I contact to discuss my comments or COVID-19 concerns?
